Shipping and Returns

Thank you for shopping with HARLOW. We are committed to getting your order to you quickly and ensuring you love every piece you receive.

Processing Time
Orders are processed within 1–3 business days after purchase. During launches or high-volume periods, processing may take slightly longer.

Shipping Rates
We offer a simple flat rate shipping structure for all U.S. orders:

  • $7 Flat Rate Shipping on orders under $100

  • Free Shipping on orders over $100

Once your order ships, you will receive a confirmation email with tracking information.

HARLOW is not responsible for delays caused by carriers, weather, or incorrect shipping information provided at checkout.

Returns & Exchanges
We gladly accept returns for store credit within 14 days of delivery.

To be eligible for a return:

  • Items must be unworn

  • Items must be unwashed

  • Tags must still be attached

  • Items must be in their original condition

To begin a return, please email hello@shopharlow.com with your order number.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Final Sale Items
The following items are final sale and cannot be returned:

  • Sale items

  • Accessories

  • Jewelry

  • Bodysuits

  • Gift cards

Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery so we can make it right.

We appreciate your support of HARLOW and are so excited to be part of your wardrobe.

xoxo,
Caroline